We do our best to keep the online store up to date, but sometimes we may be out of stock of your choice. If this occurs we contact you as soon as possible to let you know and discuss backorder possibilities or arrange partial or full refund of your order.
We use a local courier delivery service to ensure all packages are delivered safely.
We offer collection in store. Choose 'collect in studio' at checkout and no shipping will be applied and we will hold your order ready for collection.
International PostageWe ship internationally via Speedpost Registered Airmail.
Usually Usual cannot take responsibility for loss or damage by local postal services.
You will be sent your parcel tracking ID via email once shipment is made.
For international customers some countries may charge customs and duties for your parcel. These charges will not be payable by Usually Usual.
Upon opening package if there is item damage please retain all packaging and document the damage with photos, and immediately contact us.
If you would like to return your item for whatever reasons, we have a return policy of 7 days from the date of delivery. If 7 days have gone by since the delivery, we cannot offer you a refund.
To be eligible for a return, your item must be undamaged and unused. It must also be in the original packaging. We take great effort to pack each item to ensure its pristine condition throughout delivery. As the delivery process is beyond our control, we will not be held liable for any damage or breakage during the process of shipping.
Any item not in its original condition, is damaged or with missing parts will not be returnable.
All returns have to be made in person at our Studio at 426 Clemenceau Ave North Singapore 229516. As our studio opens by appointment only, please send an email to firstname.lastname@example.org to arrange for a date to come by.
Once your return is received, inspected and approved, we will then process your refund via paypal.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.